FAQs
Welcome to our FAQ section, where we've gathered answers to the most commonly asked questions about our personalised magnets. Whether you're curious about the ordering process, our products, shipping details, or anything in between, this section is designed to provide you with all the information you need. We aim to make your experience with us as smooth and enjoyable as possible, ensuring that your cherished moments are perfectly captured in our high-quality fridge magnets. If you have any additional questions, feel free to reach out to us.
About Us
Who are the Magneteers?
Magneteers is a family business in Australia run by three sisters who are 12 and under (with the help of mum and dad) who share a deep love for photos and the memories they capture.
Our journey began with a simple joy - covering our fridge with photos of our favourite moments. We found such happiness in reliving these memories daily that we wanted to share this joy with others.
We want to help you transform your cherished memories into lasting keepsakes, turning every glance at your fridge into a moment of nostalgia and warmth.
At Magneteers, we believe in the power of photos to keep memories alive, and we’re excited to help you do just that.
Products
What size are the personalized fridge magnets?
Our personalized fridge magnets are 63.5mm x 63.5mm, making them the perfect size to showcase your favorite photos, designs, or messages on any magnetic surface.
How can I customize my fridge magnet?
You can easily customize your fridge magnet by uploading your desired photo, design, or artwork during the ordering process. Our online design tool allows you to adjust the layout, add text, and preview your magnet before purchase.
What material are the fridge magnets made from?
Our fridge magnets are made from durable, high-quality materials that ensure a strong magnetic hold and vibrant, long-lasting prints. They’re designed to maintain their appearance and magnetism over time.
Do you offer discounts for bulk orders of fridge magnets?
Yes, we offer discounts for bulk orders. Whether you need a large quantity for an event, promotion, or gifts, please contact us for a custom quote based on your order size.
Gift Cards
How do I purchase a digital gift card?
You can purchase a digital gift card directly from our store by selecting the desired amount and completing the checkout process. The gift card will be emailed to you or the recipient with a unique code that can be used at checkout.
Can I use a digital gift card in combination with other payment methods?
Answer: Yes, you can use a digital gift card along with other payment methods. If the gift card balance doesn’t cover the full amount, you can pay the remaining balance using a credit card, PayPal, or another accepted payment option.
Do digital gift cards expire?
Our digital gift cards do not expire, so they can be used at any time without worrying about a time limit. You can redeem them whenever you’re ready to make a purchase.
How can I check the balance of my digital gift card?
To check the balance of your digital gift card, simply enter the unique code during the checkout process, and the remaining balance will be displayed. You can also contact our customer service team for assistance with checking your balance.
How do I redeem a digital gift card?
To redeem a digital gift card, simply enter the unique gift card code during checkout in the “Gift card or discount code” field. The gift card balance will be applied to your order total. If the balance is more than the order total, the remaining amount can be used for future purchases.
Are digital gift cards refundable?
Digital gift cards are non-refundable and cannot be exchanged for cash. Once a gift card has been purchased, it cannot be cancelled or refunded. Please ensure you select the correct amount and recipient before completing your purchase.
Create an Account
How do I create an account on your website?
To create an account, click on the "Create Account" button located at the top right hand side of the page. Complete your emails address and you will be sent a one-time code sent to your email. No passwords are required to create an account.
Do I need an account to make a purchase?
While you can checkout as a guest without creating an account, having an account allows you to track your orders, save your shipping information, and enjoy a faster checkout experience in the future.
What should I do if I have trouble creating an account?
If you're experiencing issues with creating an account, make sure all required fields are filled out correctly and that your email address is valid. If the problem persists, contact our customer support team for assistance.
Payment Options
What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shopify Payments. You can choose your preferred payment method during checkout.
Can I use multiple payment methods for one order?
Currently, our system allows only one payment method per order. If you need to split your payment, consider using a gift card in combination with another payment method.
Is my payment information secure?
Yes, your payment information is securely processed through encrypted payment gateways that comply with industry standards. We do not store your payment details on our servers, ensuring your data is protected.
When will my payment be charged?
Your payment will be charged as soon as your order is confirmed. You'll receive a confirmation email with the details of your purchase, including the payment amount and transaction ID.
Shipping
What shipping options are available?
Answer: We offer two several shipping options, including standard and express delivery. The available options and their respective costs will be displayed at checkout based on your location and the weight of your order.
How long does shipping take?
Shipping times vary depending on the method you choose and your location. Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days. Please note that processing times may also affect the total delivery time.
Do you offer international shipping?
Currently, we only offer shipping within Australia. We do not provide international shipping at this time.
How can I track my order?
Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on the carrier’s website. Additionally, if you have an account with us, you can log in to view your order status and tracking information.
Can I Click & Collect my order?
Currently, we do not offer a Click & Collect option. All orders are shipped directly to your specified address. If you have any special requests or need assistance with your order, please contact our customer support team, and we’ll be happy to help.
Changing, or Cancelling an order
Can I change my order after it’s been placed?
If you need to make changes to your order, please contact us as soon as possible. We’ll do our best to accommodate changes, but once production begins, modifications may not be possible.
How do I cancel my order?
To cancel your order, reach out to us immediately. If the order hasn’t entered production, we can cancel it and issue a full refund. If production has started, cancellations may not be possible.
What happens if I need to change the design after ordering
If you need to update your design after placing an order, please contact us right away. Changes can only be made if production has not yet started. We’ll confirm if the update is possible.
Will I be charged a fee for cancelling or changing my order?
We do not charge a fee for canceling or changing orders before production begins. However, if production has started, changes or cancellations may not be possible, or a fee may apply depending on the stage of production.
Refunds or Returns
What is your return policy?
Since our products are personalized, we generally do not accept returns. However, if your magnet arrives damaged or with a defect, please contact us within 2 days of receiving your order, and we will arrange for a replacement.
Can I get a refund if I’m not satisfied with my order?
Due to the custom nature of our products, refunds are only issued in cases of errors on our part, such as printing mistakes or damaged items. Please contact us with any concerns, and we’ll work to resolve the issue.
What should I do if my order arrives damaged?
If your order arrives damaged, please take photos of the damage and contact us immediately. We will arrange for a replacement to be sent to you as soon as possible.